1. General Policy

• BookMyTrain.store acts as an independent third-party platform connecting users to train booking providers.
• All bookings, payments, and refunds are processed directly by the third-party provider.
• By making a booking through our website, you agree to this Refund Policy.

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2. Refund Eligibility

• Refunds may only be requested prior to the scheduled travel date.
• Bookings made for past or ongoing travel are non-refundable, under any circumstances.

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3. How to Request a Refund

• To request a refund, please contact the third-party provider directly (their contact information is provided at the time of booking).
• You may also email support@bookmytrain.store with your booking reference; we will guide you to the provider.

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4. No Refunds After Travel Date

• Refund requests made after the travel date or departure time will be denied.
• BookMyTrain.store is not responsible for any losses resulting from missed travel or cancellations after the scheduled travel date.

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5. Exceptions

• Any exceptions to this policy must be explicitly stated by the third-party provider.
• BookMyTrain.store cannot issue refunds independently or override the provider’s policies.

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6. Contact Us

For questions regarding refunds:
📧 support@bookmytrain.store

Yes, cancellations made at least 24 hours before departure are eligible for a full refund minus a processing fee.